Frequently Asked Questions
Everything you need to know about the UndrDog experience.
How long does shipping take?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Are your materials sustainably sourced?
At UndrDog, we prioritize quality and ethics. 80% of our current collection is made from organic cotton and recycled polyester, and we are working toward 100% sustainability by 2025.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only guarantee changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.